At Fanatics Shop, we’re committed to delivering premium menswear and authentic team apparel to your doorstep with care and efficiency. Our comprehensive shipping and returns policy ensures a seamless shopping experience from checkout to delivery—and beyond if needed.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Tracking available

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges Policy

We stand behind the quality of our premium menswear and team apparel. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, unworn, and in original condition with all tags attached
  • Item must be in its original packaging
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned or exchanged:

  • Hats (all styles)
  • Gloves (all types)
  • Belts (due to sizing adjustments)
  • Miscellaneous accessories
  • Items marked “Final Sale”

MLB, NBA, NFL, and NHL team apparel can be returned unless they fall into the above categories (e.g., team hats would not be returnable).

Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Details about the item(s) you wish to return/exchange
  • Specify whether you want a refund or exchange (include size/color preferences if exchanging)

Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fanatics Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

For exchanges, I would prefer:
– [New Product Name if different]
– [New Size/Color]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization and instructions
  • A prepaid return label (for US customers)
  • International customers will receive return instructions with applicable shipping methods

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with all tags attached
  • Original packaging is used when possible
  • Include a copy of your order confirmation or packing slip
  • For exchanges, clearly note your preferred replacement item

Step 4: Processing Your Return

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • You’ll receive email confirmation when processed
  • Refunds issued to original payment method
  • Exchanges shipped within 1-2 business days after processing

Refund Information

Refunds are processed within 5-7 business days after we receive and approve your return:

  • Credit/Debit Cards: 5-7 business days (depending on your bank)
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we cover the shipping cost of the replacement item.

Return Shipping

Return shipping costs vary based on location:

  • US Customers: Free returns with our prepaid label
  • International Customers: Customer is responsible for return shipping costs

We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Contact Us

For any questions about our shipping or returns policy:

We appreciate your business and strive to make every Fanatics Shop experience exceptional, from our premium dress shirts to our authentic team apparel collections.